Returns & Exchanges

At ESK, we want you to be completely satisfied with your skincare journey. If a product isn't right for your skin, we offer a 30-day return policy for a full refund or exchange.

1

Initiate Your Request

Contact our customer care team via email with your order number and the reason for the return to receive your authorization code.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all lids are tightened to prevent leakage during transit.

3

Affix Shipping Label

Attach the provided prepaid shipping label to your parcel and drop it off at any authorized postage location.

4

Receive Your Refund

Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing